Customer Care Specialist

KTM Group North America

Munderfing, Upper Austria, Austria full time July 04, 2026

Found Description

THE TASKS AWAITING YOU

Customer Inquiries: Handling and coordinating B2C cases, including escalation

Communication & Optimization: Further developing content and processes, including automation

Analysis & Reporting: Monitoring KPIs and identifying improvement measures

CRM & Data: Ensuring data quality and a 360° view of the customer

Projects: Management of customer care initiatives and special programs

HOW YOU CAN INSPIRE US

proven experience in customer service or B2C support

strong communication skills with empathy and problem-solving mindset

Proficiency in CRM systems and digital support tools

basic motorcycle knowledge (training provided)

Ability to manage projects effectively and efficiently and collaborate across functions

Multi-tasking, resilience and the ability to operate under pressure

WHAT YOU CAN LOOK FORWARD TO

Submit your application for Customer Care Specialist at KTM Group North America