Customer Care Specialist (English Speaker)

Who we are ?

At Fanpass, our culture is as unique as it is diverse. With over 10 years of experience in the Events sector, we have built a strong community of users and partners, making Fanpass a reference in the industry.

As a Customer Care Specialist, you will be at the heart of our operations, ensuring an outstanding experience for our clients worldwide.

What will you be doing ?

As the first point of contact for Fanpass, your role is to provide top-tier customer support via email and live chat, always maintaining a positive attitude and focusing on service quality to ensure customer satisfaction.

Your key responsibilities include:

• Providing excellent operational service by applying SLAs and prioritisation skills.

• Managing live chat interactions and responding to inquiries from both in-session and out-of-session users.

• Escalating and/or handling complex is...