Customer Care Representative (Xico)

Job Summary: Are you ready to take your customer service and commercial skills to the next level? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. The role is based in Polanco, Mexico (hybrid role).

Be part of a collaborative, dynamic, and results-oriented team where together we can achieve excellence and make a real impact. Your potential is our inspiration.

• Manage end-to-end order management process, from order entry to delivery
• Process and maintain customer orders in SAP (order entry, invoicing, credits, returns)
• Handle purchase orders, credit/debit notes and customer requests
• Maintain communication with customers, including US stakeholders (written communication)
• Partner with internal teams (Supply Chain, Logistics, Finance) to ensure timely delivery
• Monitor order status...