Customer Care Representative

Involves online and telephone contact with external/internal customers within functional area and completing any related administration.
**General job description**:
Under general guidance completes the following tasks:
- Serve as direct contact for targeted accounts and provide priority assistance for their requests.
- Respond to customer requests in a timely and efficient manner.
- Prepare internal and external reports as needed.
- Analyze ongoing trends/problems that affect customer satisfaction and provide feedback for improvement opportunities.
- Provide immediate notification to top accounts when their shipments experience delays or problems.
Continuously communication until problem is resolved.
- Interact with Sales Managers to identify needs of top accounts.
- Accept calls, assume ownership and ensure follow through for customers seeking assistance from upper management.
- Within established authorities, determines and authorizes s...