Customer Care Representative (Tier 2) (Hermosillo)

Remote position.

• Engage with Customers, tailoring interactions for an exceptional experience.
• Address customer needs.
• Provide accurate information and resolve issues.
• Handle feedback and complaints professionally, striving for Customer satisfaction.
• Stay updated on regulations and policies.

• High school diploma (Bachelor's degree preferred).
• Previous customer service experience, healthcare industry experience a plus.
• Excellent interpersonal skills, problem-solving abilities, and empathy.
• Proficiency in customer service software and EHR systems.
• Commitment to patient confidentiality and data security.

• Competitive compensation and benefits.
• Opportunities for professional growth.
• Join a supportive team dedicated to improving the patient exp...