Customer Care Representative (Portuguese-Speaking) - based in Madrid

Customer Care Representative (Portuguese-Speaking) - based in Madrid
Asegúrese de leer detenidamente la información sobre esta oportunidad antes de presentar su candidatura.

Onsite Location(s): Madrid, Spain

Location: based in our offices in Madrid, on a hybrid working schedule (3 days/week in the office + 2 days/week working from home).

In this role, you will be responsible for:

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• Handling customer orders, with possible input into SAP and/or resolution of issues related to electronic orders, within the working day and monitoring the delivery process to the customer.
  
• Managing reintegration of technician bags and unloading of used parts via Purchase Pending Orders.
  
• Management of backorders and customer returns.
  
• Issuing and checking invoices in electronic format with possible resolution of anomalies.
  
• Customer Support and assistance to the sales force to ensure full satisfaction of external a...