Customer Care Representative

Summary of the Role

The Customer Care Representative will respond to customer inquiries via telephone, email, SMS, and chat to provide problem resolution in accordance with the organization's service standards.

Key Responsibilities

• Respond to customer inquiries and provide resolutions through multiple channels (phone, email, SMS, and chat).
• Handle routine calls and escalate complex issues when necessary.
• Maintain accurate knowledge of products, policies, and procedures.
• Navigate computerized data entry systems and client applications.
• Resolve Tier1 payment and account‑related requests, including card activations, payments, and updates.
• Enter required data into client systems and databases.
• Escalate unresolved issues to senior representatives or designated departments.

Minimum Qualifications

• High School Diploma or equivalent.
• At least 6 months of experience in a...