Customer Care Representative

We’re Hiring: Customer Care Representative Location: On-Site, site in downtown Monterrey, at Centro Cuauhtémoc. Schedule: Monday – Friday | 7:00 AM-4:00PM (DST may cause the schedule to vary) Salary & Benefits: Monthly Salary: $15,000.00MXN before taxes $1,069.00MXN in food vouchers $220.00MXN company bonus law and above the law benefits (minor medical plan, nutritional & psychological program once a month) About the Role Provide full customer support regarding any concern or request Probing to understand the root cause of the dissatisfaction to provide a tailored solution Remaining calm and patient with irate or emotional customers, turning negative experiences into positive ones Converting detractors into promoters ✅ Requirements Advanced English Skills/B2 High School Diploma 1 year of call center experience Computer & Typing Skills ⏱ Extraordinary communication skills, both written and oral, active listener. No fear on the phone and excellent written communication for cra...