Found Description
As an Artist Support Specialist with TuneCore, you will be supporting a broad spectrum of TuneCore artists from DIY to established, career artists. Our mission is to deliver fast, thoughtful, and high-quality support ensuring a smooth distribution experience for our artists.
Provide top-level support to our artists through a variety of channels (Email/Social Media/Phone/ Live Chat)
Master TuneCore’s administrative and front-end systems in order to update and correct account/release issues and facilitate first time success with each new release
Maintain a customer satisfaction score of 85% or higher
Handle a high volume of requests, averaging 60+ tickets per day
Work with external partners (DSPs, payment partners etc) to resolve issues for artists
Identify and report technical bugs to our product teams
Offer insights and ideas on process devel...