Customer Care Representative

**WE ARE HIRING.. JOIN OUR TEAM!**
Parts Authority - Chihuahua, Mexico
Customer Service Representative
The schedules are currently rotating: (5 days of work, and 2 days off) to be determined:
6:00 am - 3:30 pm
7:00 am - 4:30 pm
8:00 am - 5.30 pm
**Responsibilities**:
The basic function of the Customer Service Representative is to manage the customer orders from receipt to completion, ensuring customer satisfaction. The Customer Service Representative will communicate with multiple departments and coordinate with vendors to fulfill orders quickly and efficiently. Current procedures for the position include order processing, order confirmations, replacements, RGA’s, shipping & receiving, manufacturer and customer contact.
- Communicate with manufacturers to confirm order status and availability, obtain ship dates and tracking information, confirm cancellations.
- Acquire return authorizations and obtain credit memos from manufacturers.
- Provide documents...