Customer Care Representative

Be the Nerve Center of Customer Success: Join Duraco Specialty Materials as a Customer Care Representative
Imagine being the person everyone counts on—the one who keeps orders moving, solves problems before they become headaches, and makes every customer feel like a priority. At Duraco, our Customer Care Representatives are more than just order processors; you're the vital link connecting customers, operations, accounting, and shipping. You're the octopus of our team, handling multiple systems, coordinating across departments, and making sure nothing slips through the cracks.

What Your Day Looks Like:
You'll start your morning reviewing open orders, checking for any issues or delays, and jumping in to find solutions. You'll communicate directly with customers, keeping them informed and reassured, while entering orders, confirming pricing, and making sure every detail is right. You'll navigate multiple ERP systems, collaborate with buyers, and coordinate with teams acros...