Found Description
At Clario, a part of Thermo Fisher Scientific, our purpose is to transform lives by unlocking better evidence. As a Representative, Customer Care, you will serve as the first point of contact for clients, sites, and patients, providing exceptional support across Cardiac Safety, Respiratory, and ePRO solutions. In this role, you will troubleshoot technical issues, coordinate customer requests, maintain accurate data, and help ensure a seamless experience for our customers worldwide. If you are passionate about customer service, problem-solving, and supporting innovative clinical research solutions, we encourage you to apply.
What You’ll Be Doing
Provide front-line support to customers via phone, email, fax, and other communication channels for assigned product lines.
Obtain demographic and visit information for incoming customer interactions and resolve outstanding issues within established service levels.
Maintain accurate an...