Customer Care Representative Associate (Xico)

Responsibilities

• Answers call center customer inquiries on service features, delivery and pick-up operational procedures, payment processes, ensuring maximum sensitivity and responsiveness to customer needs, issues, and requirements.
• Provides current package updates and basic follow-up activity in available computer systems.
• Initiates pick-up, supply delivery, shipment research, rate quotes, and exception requests.
• Assists in the resolution of customer complaints.
• Determines existence of service failures and requests refunds within established limits.
• Provides customer service using FedEx phraseology proactively to produce 100% customer satisfaction at the end of every transaction.

Qualifications

• High School Degree / Equivalent.
• Good general typing skills required.
• Must be computer literate.
• Clear and articulate speaking voice.
• Excellent human relations, comm...