Customer Care Representative - Alorica Cebu City - Work Onsite

Customer Care Representative - Alorica Cebu City - Work Onsite

We are seeking a Customer Care Representative to work onsite in Cebu City. No experience is required, and this is a full-time position.

Job Description

As a Customer Care Representative, you will be responsible for responding to customer inquiries via phone, email, and chat, providing accurate information about products and services, and resolving customer issues and complaints efficiently. You will also maintain detailed records of customer interactions and collaborate with team members to enhance service quality.

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team go...