Customer Care Quality & Solutions Specialist

FedEx Group in Cuautitlán, México seeks a Quality Analyst to support call quality, tracking, monitoring, and knowledge management, while providing quality assurance, scheduling adherence, traffic management, and transaction auditing. The role develops or changes systems or processes through specialist guidance to employees, management or customers.

Requirements include a Bachelor's degree or equivalent, proficiency in English, and at least 1 year of experience.