Customer Care & Project Coordinator

Essential Job Functions / Responsibilities:
Job Function Duties
Communication - Be the primary point of contact of Emerson ISV to all customers/Emerson Impact Partners in an assigned region. - Respond to all customer inquiries within 12 hours
- Conduct weekly calls with Customers to provide order updates and ensure orders are being executed to the customer request date - Clear communication internally and externally
Order Execution - Proactively manage backlog execution to deliver monthly POR shipment commitments for project orders KOB2 and MRO Impact Partners designated accounts - Work across multiple disciplines to ensure orders are entered, released from all holds, scheduled and executed in a timely manner - Ensure all orders are managed and have been entered correctly to ensure correct product specification, agreed delivery, certification, and documentation requirements - Prioritize order execution with planner/buyer and plant to ensure customer requirements are met - M...