Customer Care Professional - US Servicing

Responsibilities

Utilizing your skills, experience and passion for customer service to help propel your team and its business partners to success.

• Consistently deliver extraordinary service on a high volume of inbound calls in a fast‑paced, structured, customer care environment with a keen focus on driving a Customer First mentality.
• Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure.
• Add value for our customers through unexpected relevant recommendations of product offers/benefit enrollments that deepen customer engagement and loyalty.
• Utilize your “service‑oriented” personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand.
• Address general and account‑specific customer inquiries—statement inquiries, ...