Customer Care Professional - US Digital Servicing

Overview

Global Servicing (GS) oversees consumer travel and concierge experiences and all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Responsibilities

• Consistently deliver extraordinary customer service through digital chat channels in a fast‑paced, structured customer care environment.
• Engage with customers through real‑time messaging to understand their needs and provide personalized solutions while reinforcing the value of Card Membership and relevant American Express products and services.
• Handle customer inquiries, requests, and concerns accurately and efficiently across chat interactions while maintaining a seam...