Customer Care Operations Lead

OverviewThe firm, established in ****, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.Position: Customer Care Operations LeadIndustry: Logistic CompanyLocation: Binan, LagunaSchedule: Monday to FridaySalary: Php 25,000 – Php 35,000Work Setup: On siteBenefitsHMOGovernment benefits13th Month PaySick LeaveQualificationsBachelor's degree holderAt least 3-5 years of experience as Customer Support SupervisorAmenable to work in Technopark, Binan LagunaCan attend face-to-face interviewCan start as soon as possibleResponsibilitiesManages daily back-office customer service operations, addressing client inquiries through email and phoneEnsures responses to customer requests are timely, accurate, and professionalProvides coaching, training, and support to customer service staff to enhance performance and service qualityGenerates reports on inquiry volumes, resolution times, custo...