Customer Care Operations Lead — QA, WFM & Coaching

FedEx Group in Mexico is seeking a senior customer support and operations manager to oversee a team across locations. You will coach and monitor staff with QA support, and manage front and back office call center processes while ensuring excellent customer experience across digital platforms (Facebook, Twitter).

The ideal candidate has five years business experience, including two in call centers, English proficiency (TOEIC 600+), and prior supervisory roles in a service environment.