Customer Care Officer (DCC) - Customer Experience

Your new company
Client is an electricity distribution company in Singapore seeking to hire a Customer Care Officer
Your new role

• Manage customer's enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction.
• Deliver appropriate solutions and alternatives within stipulated timelines to meet service KPIs.
• Address a wide range of customer issues including high consumption, bill presentation, account opening/termination, and bill adjustments.
• Payment arrangement (dunning block, instalment plan, payment deferment etc.)
• Support other operational tasks and assignments as required to ensure smooth team functioning.
  What you'll need to succeed
  
• Strong customer service skills
• Excellent communication, written and interpersonal skills
  What you'll get in return <...