Customer Care Manager – Logistics Tech, Madrid

Bigblue is seeking a Customer Care Manager in Madrid to help customers use our platform and solve day-to-day problems. You will educate merchants on logistics mechanics, and collaborate with Operations and Product teams to improve the app.

You will respond to chats, train merchants, enrich Help Center content, and relay feedback to prevent issues. Fluency in Spanish and English, plus 1+ year client-facing experience, are required in a fast-growing, founder-led company.