Customer Care Executive

This role is supporting the OnTheList to maintain high level of customer satisfaction by resolving customer related issues; and enhance member loyalty by establishing rapport with the members across Singapore and Malaysia. Act as the first contact point of OnTheList retail and e-commerce market, to consistently deliver an exceptional customer experience to our global customers during their shopping journey.

• To handle & follow up daily customer enquiries from general enquiries, in store & online flash sales and private sales in a timely and professional manner, including membership & loyalty program, product & pricing, order status, billing checking, delivery, complaint, or any post-sales issues through email, phone, instant messaging, social media and on-site support etc.
• Always take ownership of each customer’s journey, resolving queries and complaints appropriately through accurate and personalized solutions.
• Develop prof...