Customer Care Executive

Job Profile: Customer Care Executive

Job description :

Responsibilities

· Manage large amounts of inbound and outbound calls in a timely manner

· Handle customer queries over Calls.

· Follow communication “scripts” when handling different topics

· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

· Build sustainable relationships and engage customers by taking the extra mile

· Keep records of all conversations in our call center database in a comprehensible way

· Frequently attend up skilling sessions to improve knowledge and performance level

· Meet personal/team qualitative and quantitative targets

Requirements and skills

· A higher degree would be an advantage (pursuing not allowed)

· Previous experience in a customer support role would be of g...