Found Description
About Apni Things Apni Things is a fast-growing e-commerce brand focused on delivering premium home and kitchen products across India. We are committed to providing high-quality products and an exceptional customer experience from order placement to post-purchase support. Key Responsibilities Handle customer inquiries via phone, WhatsApp, email, and social media platforms. Resolve customer concerns related to orders, payments, shipping, product information, returns, replacements, and refunds. Make order confirmation calls to customers before dispatch (if required). Coordinate with the warehouse and logistics teams to ensure timely order processing and delivery. Track shipments and proactively update customers regarding delivery status. Handle customer complaints professionally and ensure timely resolution. Maintain accurate customer records and update order status in internal systems. Respond to customer queries with empathy, professionalism, and a solution-oriented approach. Escalate ...