Customer Care Coordinator

The Customer Care Coordinator is responsible for coordinating daily customer service operations and ensuring a high-quality customer experience. This role serves as a key point of contact between customers, Customer Care representatives, and internal departments, ensuring timely resolution of inquiries, issues, and escalations while maintaining service excellence and operational efficiency. Key Responsibilities Coordinate the day-to-day activities of the Customer Care team. Monitor customer inquiries, complaints, and service requests to ensure timely resolution. Track and ensure compliance with Service Level Agreements (SLAs) and quality standards. Support the resolution of complex customer issues and escalated cases. Identify process improvement opportunities to enhance customer satisfaction and operational efficiency. Collaborate with cross-functional teams, including Sales, Operations, Logistics, and Finance, to address customer needs. Maintain accurate customer records and case doc...