Customer Care Coordinator

The Customer Care Coordinator is responsible for coordinating daily customer service operations and ensuring a high-quality customer experience. This role serves as a key point of contact between customers, Customer Care representatives, and internal departments, ensuring timely resolution of inquiries, issues, and escalations while maintaining service excellence and operational efficiency.
Key Responsibilities
* Coordinate the day-to-day activities of the Customer Care team.
* Monitor customer inquiries, complaints, and service requests to ensure timely resolution.
* Track and ensure compliance with Service Level Agreements (SLAs) and quality standards.
* Support the resolution of complex customer issues and escalated cases.
* Identify process improvement opportunities to enhance customer satisfaction and operational efficiency.
* Collaborate with cross-functional teams, including Sales, O...