Customer Care Coordinator Bilingual Role

Join as a Bilingual Customer Care Representative, where you'll connect with clients and field staff in both English and French, ensuring seamless service delivery.
This full-time position focuses on coordinating care requests and maintaining effective communication. You will manage staff assignments, create schedules, and handle electronic communication with professionalism. This role emphasizes customer service skills and fluency in both languages as a core requirement.
Key Responsibilities:
• Coordinate staff assignments based on availability and patient needs
• Develop care schedules tailored to individual patients
• Maintain and update records in the computerized system
• Answer calls and emails professionally from all stakeholders
• Accurately document all communication and interactions
Requirements:
• One year of administrative experience preferred
• Scheduling knowledge is a plus
• Proficient in computer applications
• Fluency in English and F...