Found Description
Customer Care Call Center Manager - vigo
Miravia, part of Alibaba Group, is an innovative e-commerce platform based in Madrid.
Location
JR Spain
Your Role
As a Call Center Operations Manager, you will drive service excellence and operational efficiency within a high‑performing customer support environment. You will lead, coach, and develop a dynamic team of agents while implementing data‑driven strategies to elevate customer satisfaction and streamline processes.
Key Responsibilities
- Led and managed a team of call center agents, ensuring exceptional customer service delivery and timely resolution of customer inquiries.
- Designed and executed call center strategies, workflows, and KPIs to achieve performance goals and enhance the overall customer experience.
- Monitored team performance through regular evaluations, provided targeted coaching, and delivered training programs to strengthen agent c...
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