Customer Care Associate (Toronto)

Job Summary

Reporting to the Site Manager, the Customer Care Associate plays a key role in supporting parking operations and ensuring a positive customer experience. This includes assisting customers with parking facilities, resolving inquiries, and maintaining operational standards.

Location

Quad Real Southcore Financial Centre (18 York St, Toronto, ON M5J 0A8)

Employment Details

Employment: Full-time. Hours: Monday to Friday, 4:00 PM to 12:00 AM. Compensation: $18.77/hr.

Key Responsibilities

• Provide on-site customer assistance and guidance
• Respond to customer inquiries via intercom and phone
• Address complaints with empathy and professionalism
• Monitor security systems and report suspicious activity
• Troubleshoot parking equipment issues
• Redirect customers to appropriate departments when necessary
• Follow company policies, procedures, and communication standards
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