Customer Care Associate

Customer Care Associate

The Customer Care Associate is responsible for providing exceptional customer service and support to customers throughout the order management process. This role serves as the primary point of contact for customer inquiries, order processing, delivery coordination, and issue resolution. The Customer Care Associate works closely with Sales, Production, Shipping, and Purchasing to ensure customers receive accurate information and timely service.

Key Responsibilities

Customer Service & Support

• Serve as the primary contact for customer inquiries via phone, email, and other communication channels.
• Develop and maintain positive customer relationships through professional and responsive service.
• Provide product information, pricing, availability, and lead times.
• Respond to customer concerns and complaints in a timely and professional manner.
• Escalate complex issues as required and...