Found Description
Position Summary
The Customer Care Associate serves as the primary point of contact for customers through phone calls and email communications, handling inquiries, order-related requests, escalations, and customer service issues while ensuring a high level of customer satisfaction. Key responsibilities include handling backorder escalations, urgent issues that need to be corrected, pending orders outside standard service level, price discrepancies, and many different situations requiring urgent attention. Overall, the position requires total customer satisfaction.
Essential Functions
- Handle inbound and outbound customer calls, providing timely and accurate information regarding orders, products, pricing, and service inquiries.
- Expand relationships with the field by proposing alternative solutions when applicable.
- Collaborate with Supply Chain and Manufacturing to determine accurate ETAs for deficient products.
- Manage...