Customer Care Associate (Bilingual)

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. As the global leader in eye care, we innovate boldly, champion progress, and act with speed. The Customer Care Associate role is a temporary contractor assignment located in Mississauga, Canada, and focuses on enhancing the customer experience through prompt and thoughtful service.

Responsibilities

• Accurately and efficiently process, release, and track orders across all available platforms.
• Stay current on products, processes, policies, and procedures.
• Collaborate with customers and internal partners to answer questions on product availability and ETA, and resolve complex inquiries.
• Use multiple tools and resources to resolve inquiries within defined service standards.
• Identify and report trends in client concerns, and make recommendations to improve service experience.
• Recommend and initiate resolutions within guidelines.