Customer Care Assistant (Casino Host)

KEY RESPONSIBILITIES

Guest Engagement & Service

• Warmly welcome guests on the gaming floor and assist with inquiries in a professional manner.
• Support Casino Hosts in maintaining positive relationships with regular patrons and potential VIP players.
• Provide assistance with membership applications, card replacements, redemption transactions, and other loyalty program services.

Player Retention & Loyalty Programs

• Assist in implementing marketing promotions, special events, and guest activities.
• Support the execution of guest invitations, complimentary services, and prize redemptions.
• Maintain accurate guest information and assist in updating customer profiles.

Marketing & Floor Support

• Promote ongoing casino promotions and events to players.
• Provide on-the-ground assistance during marketing events, tournaments, and programs.
• Support th...