Customer Care Analysts

DePuy Synthes is recruiting for a Customer Care Analyst NC, located in Bogotá, Colombia.

Job Overview

The Customer Care Analyst NC supports the commercial Field Service organization by coordinating service requests, managing customer interactions, and ensuring accurate, timely execution of service-related processes. This role plays a key part in delivering a positive customer experience for hospitals, clinics, and distributors while supporting service engineers and commercial teams. It is an excellent opportunity to build foundational experience in customer care and operations within a leading medical technology organization.

Key Responsibilities

• Receive, log, and coordinate field service requests from internal teams and external customers, ensuring timely and accurate handling.
• Serve as a primary point of contact for service-related inquiries, providing clear communication and status updates.
• Support scheduling and co...