Found Description
Certified as a Top Employer in the UAE Qatar KSA and Oman KONE is dedicated to creating a superior workplace through outstanding people practices. We emphasize cultivating a great work culture inspiring high standards of quality and efficiency and fostering an environment that promotes collaboration diversity growth and well-being.
Customer Care Agent is responsible for a limited or full set of key activities listed below depending on the level of expertise.
Callout handling
Accountable to manage various types of contacts: alarm calls test calls customer calls including callouts & case registrations outbound calls and technician calls
Callouts from customer call to dispatch and closing the case
Accountable to identify safety situations and manage them by giving the adequate safety instructions as described in the global safety procedures. Customer Care Agent shows empathy is aware about customer feeling in such situation and provides adequate safet...