Customer Care Advocate

Work Model: You’ll work in a hybrid model, onsite at your designated Regal Rexnord location, with flexibility to work remotely.

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Position Summary:

TheCustomerCare Advocate serves as the primary contact forrequests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience throughexpertise, ownership, accountability, and responsiveness

An Advocate will resolve issues with limited authority and offer solutions within the Customer Care department guidelines. ACCAis proficient in MCS eBusiness tools andutilizesthem to handle transactions and provide customer solutions to inquiriesregardingproduct or order information.CCA has expanded product knowledge and experience in-depth processes and systems to address more complex customer inquiries. 
 

Major Responsibilities:

Dedication to 80-20 overserve strategies and...