Customer Care Admin Team Member

Primary Purpose of Role

The Customer Care Admin Team Member is responsible for:

Actioning any web orders that require manual sourcing from MFG retail stores in a timely manner. Completing all related back-end administration accurately and efficiently on a daily basis.

Key Result Areas and Responsibilities

A. Sourcing

• Manage end-to-end manual sourcing of online orders from MFG retail stores
• Action allocated sourcing tasks and escalation queue items in a timely manner
• Source alternative stock for rejected, unavailable, or faulty orders
• Coordinate with retail stores to confirm stock availability and resolve sourcing issues
• Monitor and follow up on all manually sourced orders through to fulfilment
• Prioritise and action New Zealand and urgent orders within required timeframes
• Identify and escalate sourcing challenges, stock issues, and delays as required

B. Admini...