Customer Architect

What is the Role

We are actively seeking a Customer Architect with a strong technical background and hands‑on experience in key IT domains, notably Observability, Cybersecurity, and Enterprise Search. You should possess a deep understanding of cloud‑based software solutions and be passionate about staying at the forefront of technology trends.

What Will You Be Doing

• Collaborate closely with the account team—Account Executive and Solutions Architect—to provide ongoing technical coverage and support.
• Define the technical success plan for each customer, outlining the optimal use of Elastic solutions to achieve their business objectives.
• Ensure a successful technical customer journey, from onboarding to adoption, while continuously driving consumption.
• Understand and articulate the value proposition of Elastic solutions and align it with customer business goals.
• Work closely with customers to identify and eliminate tec...