Customer & Application Support Associate

**Position Summary**:As a Customer & Application Support Associate, you will regularly interact with customers and provide daily technical support to ARCOS customers, post implementation.
**What you'll do**:As a key member of our support team, you'll play a vital role in delivering a positive customer experience.Your main responsibilities will include:- Serve as the **first point of contact** for incoming customer calls and support cases- **Manage and assign support tickets** from the queue promptly and accurately- Provide timely, clear, and professional **verbal and written responses** to customer inquiries- **Troubleshoot technical issues** across a large proprietary software system- Draft and maintain **help documents** for customers, including updates for new product releases- **Lead conference calls and webinars** to walk customers through troubleshooting or feature explanations- Analyze incoming support cases to **determine root cause and appropriate resolution steps**:- W...