Customer & Application Support Associate

**Position Summary**:
As a Customer & Application Support Associate, you will regularly interact with customers and provide daily technical support to ARCOS customers, post implementation.
**What you'll do**:
As a key member of our support team, you'll play a vital role in delivering a positive customer experience.
Your main responsibilities will include:
- Serve as the **first point of contact** for incoming customer calls and support cases
- **Manage and assign support tickets** from the queue promptly and accurately
- Provide timely, clear, and professional **verbal and written responses** to customer inquiries
- **Troubleshoot technical issues** across a large proprietary software system
- Draft and maintain **help documents** for customers, including updates for new product releases
- **Lead conference calls and webinars** to walk customers through troubleshooting or feature explanations
- Analyze incoming support cases to **determine...