Found Description
Job Summary
Avid Webstore (Online) Support provides assistance to customers worldwide on Avid products, billing, order placement, returns, and refunds. The role supports a broad product range, from host‑based solutions to high‑end infrastructure, and reports to the Team Leader I in the Global Customer Care team.
Responsibilities and Duties
- Provide support to customers globally, acting as a liaison for product information and post‑purchase transaction issues.
- Identify customer needs and assist with completing purchases on the online store.
- Address billing and credit card transaction concerns.
- Handle cancellation, returns, and refunds transactions.
- Create knowledge‑base content for online support.
- Respond to product, warranty, and terms of sale questions.
- Ensure customer satisfaction through professional support.
- Answer customer queries promptly via web submissions, chat, and/or phone inter...