Customer Administration I

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world.

Job Summary

Avid Webstore (Online) Support is responsible for helping customers worldwide with questions on Avid products and promos, assisting with concerns related to billing, placement of orders, and processing of returns and refunds on any of the products sold on the online store. Working in association with our Licensing, Registration and Entitlements (LRE) Team, this individual will ensure consistency of support standards throughout our customer base and report to the Team Leader in the Global Customer Care team.

Responsibilities and Duties

• Providing support to customers worldwide as a liaison, offering product information and resolving purchase and post-purchase transaction i...