Customer Account Coord. (Guadalajara)

Responsible for servicing external and internal customer needs and proactively participating in the operation process.

Job level: Junior.

Key responsibilities

• Receive and process orders/purchase write up.
• Follow up in a timely manner on a production-ready date with the supplier.
• Close communication with the team for approvals.
• Support Account Managers / Traders with specific accounts.
• Answer customer inquiries.
• Communicate issues/challenges.
• Support Sr. Trader, Sales Executives, and Commodities/Account Specialists in efforts to gain and retain customers/vendors, including logging appropriate information (e.g., contact information) into CRM.
• Work with sales/purchase contract, call off, order and delivery confirmations, and delivery notes.

Qualifications

• University Degree.
• 1 to 3 years of experience in a similar role preferred.
• Experience in Custo...