Custom Health Client Support Representative

Become an essential part of Custom Health as a Client Support Representative II in Ontario. Provide superior technical assistance and help users navigate healthcare applications effectively.
In this role, you'll communicate closely with application users and health partners, delivering swift resolutions to their inquiries. Your ability to simplify complex technical information is crucial in maintaining satisfaction. You will also support CSR I team members with escalated issues while ensuring a focus on excellent user experience.
Key Responsibilities:
• Address initial technical support issues
• Compile evidence for successful resolutions
• Explore solutions through existing support channels
• Resolve issues defined within your scope
• Support escalated cases from junior staff
Requirements:
• Preferred degree in Computer Science or similar
• Strong communication skills in English
• Demonstrated problem-solving expertise
• Capacity to prioritize in a ...