Ctca-Altice -Care Technical Customer Advocate

LTTS Dell Offsite Centre- Mexico City, Mexico- Job Description & Skill Requirement:Technical Skills:- Core Network Expertise: Deep understanding of core network technologies for mobile telecommunications, including LTE/VoLTE/VoWiFi/5G, Telco/Public Cloud (CNF and VNF), and IP Connectivity.
- Protocol Knowledge: Proficiency in various protocols, including TCP/IP, Routing/Switching, Network Security, Network Management, DNS, Radius, LDAP, MAP, Diameter Policy Control and Charging, and Radius.
- Troubleshooting Skills: Advanced troubleshooting skills in IP, Unix, or Linux.Ability to utilize network analyzers and tools to diagnose complex network issues.
- Nokia Process Knowledge: Familiarity with Nokia's internal processes is a plus.Communication and Collaboration Skills:- Proficient in English: Excellent written and spoken English communication skills are essential for effective interaction with Altice.
- Technical Communication: Ability to clearly communicate complex ...