Found Description
What is the Opportunity?
Member of the Client Success Team (CST) working on cross-product onboarding with a primary focus on Canada and the US as well as support of other regions as required.
What will you do?
- Member of a global CST responsible for the onboarding of clients primarily focused on onboarding requests from Canada into all RBC locations.
- Manage client lifecycle projects across the regional functional teams (KYC, AML, Legal, Operations, IT, Credit, Docs, Risk) to ensure smooth and efficient experience for the client and Sales.
- Facilitation and reporting of the onboarding progress to business stakeholders, providing transparency and improved client service. Escalating as required.
- Proactively identify operational risk/control deficiencies, risk loss events in the business accordingly.
- Keep desktop procedures up to date and refreshed as process changes are made and reviewed on a minimum of annual b...