Found Description
**What is the job about?**
**Your main responsibilities**:
- Create and manage tickets (RFI, RFQ, OEW) and process offers in line with company guidelines.
- Enter and maintain accurate customer data and orders in SAP CRM, ensuring executable order entry.
- Manage order changes and coordinate with internal stakeholders (Sales, Finance, Supply Chain) for resolution.
- Track and follow up on offers and customer interactions within defined SLAs.
- Provide pricing, delivery information, and order/delivery status updates to customers.
- Record and handle customer complaints, returns, and support supply chain issue resolution.
- Promote digital tools and support ad hoc tasks related to pricing, master data, and workflow processes.
**Your background**
We imagine that you have:
- Vocational certificate, Associate’s or Bachelor’s degree, or equivalent work experience (2-3 years minimum).
- Proven experience in Customer Service with strong administrative and or...
**Your main responsibilities**:
- Create and manage tickets (RFI, RFQ, OEW) and process offers in line with company guidelines.
- Enter and maintain accurate customer data and orders in SAP CRM, ensuring executable order entry.
- Manage order changes and coordinate with internal stakeholders (Sales, Finance, Supply Chain) for resolution.
- Track and follow up on offers and customer interactions within defined SLAs.
- Provide pricing, delivery information, and order/delivery status updates to customers.
- Record and handle customer complaints, returns, and support supply chain issue resolution.
- Promote digital tools and support ad hoc tasks related to pricing, master data, and workflow processes.
**Your background**
We imagine that you have:
- Vocational certificate, Associate’s or Bachelor’s degree, or equivalent work experience (2-3 years minimum).
- Proven experience in Customer Service with strong administrative and or...