Found Description
Overview
Develop and implement effective training programs tailored to credit card customer service.
Responsibilities
- Facilitate interactive workshops covering key areas such as billing issues, fraud prevention, credit limits, and payment dispute resolution.
- Lead onboarding initiatives and provide ongoing training for both new team members and tenured staff.
- Offer individualized coaching to help agents improve performance and build confidence.
- Collaborate with Quality Assurance and Compliance teams to align training content with company policies and standards.
- Create engaging, easy-to-digest learning materials that enhance knowledge retention and practical application.
- Monitor industry trends to refine training strategies and ensure relevance.
Qualifications
- At least 3 years of customer service experience, ideally within the credit card industry.
- Proven ability to desig...