CSR (Customer Service) - Taguig

Job Description:

• Handle inbound and outbound customer inquiries via phone, chat, or email.
• Resolve customer concerns efficiently and professionally.
• Provide product/service information and basic troubleshooting when needed.
• Document interactions accurately in the system.
• Maintain high customer satisfaction and meet performance targets.

Qualifications:

• At least 1 year BPO experience preferred but not required
• Strong communication and problem-solving skills.
• Customer-focused with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Willing to work flexible schedules.